stbet's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how stbet collects, stores, and uses your data.
stbet ("we", "our") is a trusted online betting and casino platform in Bangladesh. We take your privacy very seriously. This privacy policy tells you what kinds of personal information we collect when you use stbet.cam, how we use it, who we share it with, and how you can control your information. By using this platform, you are considered to have agreed to the terms of this privacy policy.
Table of Contents
Types of Information Collected
stbet collects various types of information to provide its services. This information is broadly divided into two categories — information you provide directly and information collected automatically.
A. Personally Identifiable Information
During account registration and verification, we collect the following information:
- Full name (as it appears on your national ID card)
- Date of birth (for age verification — only persons aged 21 or above may register)
- Valid email address
- Mobile phone number
- National ID card / passport number (for KYC verification)
- Residential address
B. Financial Information
To process transactions, we collect the following financial information:
- bKash, Nagad, Rocket account numbers
- Bank account details (for direct bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
C. Usage Information
- Gaming activity history and statistics
- Betting patterns and preferred games
- Time spent on the platform and session data
- Device type, operating system, and browser information
- IP address and geographic location (at country level)
Important: stbet never stores your full bank card number or payment PIN. All financial transactions are processed through SSL encryption.
How Information Is Collected
stbet collects your information through several methods. We always collect information transparently and use it only with your knowledge.
Information Provided Directly
You provide information directly when you open an account on stbet, verify your identity, make a deposit or withdrawal, contact the support team, or participate in various promotional forms.
Automatically Collected Information
When you visit stbet.cam, our servers automatically record certain technical data. This includes:
- Your device's IP address
- Date and time of visit (according to Bangladesh Standard Time, UTC+6)
- Browser type and language settings
- The page from which you arrived at stbet.cam (referrer URL)
- Click patterns and navigation paths on the site
Information Received from Third Parties
A limited amount of information may also reach us through payment processors (bKash, Nagad, Rocket, etc.) and identity verification service providers. This information is used solely for the purpose of verifying transactions and preventing fraud.
Purpose of Using Information
stbet uses the information it collects for the following legitimate purposes. We do not use your information for any unauthorized or unclear purpose.
Account Management and Verification
Information is used to verify your identity, confirm your age (ensuring you are 21+), and keep your account secure.
Processing Financial Transactions
Financial information is used to complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.
Providing Customer Service
Information is used to resolve your issues and communicate with you through 24/7 Bengali live chat support.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized access to accounts, fraud, and money laundering.
Service Improvement and Personalization
Usage data is used to improve your gaming experience, display relevant offers and promotions, and analyze platform performance.
Meeting Legal Obligations
Necessary information may be stored and disclosed to comply with applicable laws and the directives of regulatory authorities.
Marketing Communications: You can stop receiving promotional emails or messages at any time from your account settings. This will not affect your access to any services.
Information Storage and Security Measures
stbet has adopted industry-standard technical and administrative measures to ensure the highest level of security for your information.
Technical Security
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
- Encrypted Database: All stored personal and financial information is kept in encrypted form.
- Firewall and Access Control: Strict network firewalls and role-based access control systems are maintained.
- Regular Security Testing: Regular penetration testing and security audits are conducted on the platform.
- Two-Factor Authentication: Two-factor verification (2FA) is available for additional protection when logging into your account.
Data Retention Period
stbet retains your information only for as long as it is necessary or legally required:
- Active accounts: for the duration that the account remains active.
- Closed accounts: for a minimum of five years after the account is closed (as required by law).
- Transaction records: for the period required under applicable financial laws.
Response to a Data Breach
In the event of an unexpected security breach, stbet will take immediate necessary action and notify those whose information may have been affected in a timely manner.
Warning: Never share your password or login details with anyone. No stbet employee will ever ask for your password over the phone or in a chat.
Sharing Information with Third Parties
stbet does not sell or rent your personal information to third parties. However, limited information may be shared in certain specific circumstances:
With Service Providers
Trusted third-party service providers may have access to limited information to operate stbet's services smoothly:
- Payment processors (bKash, Nagad, Rocket, banks) — for processing transactions
- Identity verification service providers — for the KYC process
- Cloud hosting providers — for data storage
- Game software providers — for the gaming experience
All of these service providers operate under strict confidentiality agreements and may use your information only for specified purposes.
For Legal Requirements
Information may be disclosed to authorities in the following circumstances:
- As part of a court order or legal process
- In response to a lawful request from a criminal investigation agency
- As required by anti-money laundering laws
- To protect the rights of stbet or other users
In the Event of a Business Transfer
If there is any future change in the business ownership or structure of stbet, information may be transferred. In that case, users will be notified in advance.
Cookies and Tracking Technologies
stbet.cam uses cookies and similar tracking technologies to improve its services and personalize your experience.
Types of Cookies
- Essential Cookies: These are necessary for the basic functioning of the website, such as maintaining your login session. Without these cookies, the site may not work properly.
- Functionality Cookies: Used to remember your preferences and settings, such as language selection or display preferences.
- Analytics Cookies: Used to monitor website performance and understand user behavior. This information is collected in aggregated and anonymous form.
- Marketing Cookies: Used to display relevant advertisements based on your interests.
Cookie Controls
You can delete cookies or stop accepting new cookies at any time through your browser settings. However, please note that disabling essential cookies may prevent some features of stbet from working properly.
Local Storage and Session Data
In addition to cookies, stbet may use your browser's local storage to save game progress and interface settings. This information stays only on your device and is not sent to our servers.
Your Rights
As a user of stbet, you have the following rights over your own personal information:
Right to Access Information
You can find out at any time what information stbet is storing about you. If you make a request via live chat or email, we will provide you with a summary of your information.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from account settings; for other cases, you can get help from the support team.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, due to legal obligations, we are required to retain some information for a specified period.
Right to Object to Data Processing
If your information is being used for marketing purposes, you can object to this at any time. After you raise an objection, we will immediately stop the related activity.
Right to Close Account
You can permanently close your stbet account at any time. Please contact the support team to do so.
To exercise these rights or to submit any information-related request, contact us 24/7 via live chat or send an email to [email protected].
Protection of Minors
stbet provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.
Age Verification Process
All users are required to provide their date of birth at the time of registration. An account is not fully activated until age is confirmed. During KYC verification, age is fully confirmed via national ID card or passport.
If a Minor's Information Is Discovered
If we become aware that a minor has registered using false information, the relevant account will be closed immediately, any deposited funds will be returned, and all collected information will be deleted.
If a guardian believes their child has registered on stbet, please contact [email protected] immediately.
Changes to the Policy
stbet may update this privacy policy from time to time. The policy may change due to changes in services, the addition of new technology, or legal requirements.
Notification of Changes
If any significant changes are made to the privacy policy, we will inform you in the following ways:
- The "Last Updated" date at the top of this page will change.
- A notification will be sent to registered users by email.
- A notification may be displayed at the time of login.
Using the Platform After Changes
Continuing to use stbet.cam after a policy change means you are agreeing to the new policy. If you do not agree with the changes, the option to close your account will always remain available.
We recommend that you review this privacy policy regularly so that you stay informed about the latest information.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us. We take every request seriously and try to respond as quickly as possible.
Privacy-Related Contact
[email protected]
24/7 Bengali live chat support — available from any page on stbet.cam
General requests: within 24-48 working hours. Urgent security matters are handled on a priority basis.
When contacting us, please clearly state your registered email address and the details of your request. This will help us process your request more quickly.
This privacy policy has been written in Bengali and that is the original document. In the case of any translation or interpretation, the Bengali version will take precedence.